Privacy Policy

Privacy Policy

Introduction

Welcome to http://civil-lines.karachi-pakistan.com (referring to our company as ‘we’, ‘us’, or ‘Civil Lines’). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and in accordance with applicable privacy laws. This Privacy Policy provides a detailed overview of our practices regarding the collection, use, and disclosure of personal information.

Scope

This policy covers all aspects of our online presence, including but not limited to:

• Our official website at http://civil-lines.karachi-pakistan.com.
• All applications, services, and products offered under our brand.
• Any interactive features on our platforms where users provide personal details.

Please note that this policy does not extend to third-party websites, applications, or services accessed through links or integrations on our site. These entities have their own privacy policies governing data collection and usage, which we encourage you to review.

Processing Activities

This Privacy Policy outlines our practices when users engage in the following activities:

1. Utilizing our applications and services as authorized users.
2. Visiting websites linked to this Privacy Statement.
3. Subscribing to receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data to enhance your experience and provide tailored services. The categories of information we gather include:

1. Account Information: Details required for creating and managing user accounts, including usernames, passwords, and profile settings.
2. Payment Information: Data needed for processing transactions, such as credit/debit card numbers, expiration dates, and billing addresses.
3. Financial Information: Records of financial transactions, including purchase history and banking details (if provided).
4. Purchase Information: Details about products or services purchased from our platform, such as order IDs, quantities, and delivery addresses.
5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device types, and advertising IDs.
6. Location Data: Geographic coordinates and location-based services data if you choose to enable these features.
7. Feedback and Reviews: Comments, ratings, and reviews you provide about our products or services.
8. Social Media Information: Data from social media platforms when you interact with us through these channels (if applicable).
9. Product Information: Details about products viewed, added to carts, or purchased on our site.

We collect this data through multiple sources: user input forms, account settings, purchase transactions, browser cookies, and analytics tools. Additionally, third-party services may share personal data with us for specific purposes, adhering to their respective privacy policies.

Cookies

Civil Lines uses cookies to enhance your experience on our platform and for analytical purposes. Cookies are small text files stored on your device by our website or third-party services. They serve various functions, including:

1. Strictly Necessary: These ensure basic functionalities of the site, such as enabling secure log-in sessions.
2. Preference: Remembering user preferences and settings to provide a personalized experience.
3. Analytics: Tracking site usage metrics to improve our services and content.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing you to manage your cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or for legitimate business interests. Once the retention period expires, we securely delete or anonymize the data, ensuring it is no longer identifiable.

Security Measures

Civil Lines implements robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We utilize encryption during data transmission and storage, engage secure third-party processing partners, and regularly audit our systems to identify and mitigate potential risks.

Children’s Privacy

We do not knowingly collect or target personal data from children under the age of 18. If we learn that a user is under 18, we will take steps to delete any information associated with that account and refrain from marketing activities directed at minors.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

• Access: The right to request access to the personal data we hold about you.
• Rectification: The right to correct inaccurate or incomplete personal information.
• Erasure (Right to be Forgotten): The right to request the deletion of your data in certain circumstances.
• Restriction: Limiting our processing of your data under specific conditions.
• Portability: Receiving your personal data in a structured, commonly used format.
• Objection: Opposing the processing of your data for specific purposes.
• Non-Discrimination: The right to be free from discrimination when exercising your data protection rights.

To exercise these rights or have any data-related queries, please contact our privacy team at [email protected] or write to us at the address provided on our website. We aim to respond promptly and assist you with your requests.

Changes to Policy

Civil Lines reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage users to review these updates regularly.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or questions regarding data handling, please reach out to our dedicated privacy team via email at [email protected]. Alternatively, you can write to us at:
[Civil Lines Privacy Team Address]